60-Day Money-Back Guarantee
We want you to feel confident trying ECN100®. If you are not satisfied for any reason, you can request a full refund within 60 days of receiving your order.
How to request a refund
- Email us at ecn100.partners@gmail.com within 60 days of delivery.
- Include your order number and the email used to place the order.
- We confirm your request within 2 business days.
Do I need to send the product back?
No. You do not need to return opened or used packs. We may ask you for a quick photo of the product.
When will I get my money back?
Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank.
Good to know
- The guarantee applies to your first ECN100® order and is limited to one claim per customer or household.
- Subscriptions can be cancelled at any time from your account or by emailing us.
Damaged or wrong item
If your order arrives damaged or incorrect, email us within 14 days of delivery with a photo and we will send a replacement at no cost.